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Rodney Preston founded North Texas Heating & Air in 1996. The first years of starting a new business were very difficult, but were also very beneficial towards the long-term success of NTHAC. Rodney learned that, “if you treat your customers the way they you want to be treated, they will not forget.” He learned to always be honest and fair, and that if a customer has a legitimate complaint, to address it promptly and honestly. As the business grew, he had to hire technicians and looked at several of his competitors to see how they structured their companies. He found that most companies pay an hourly wage, and try to entice technicians by offering sales commission on parts and equipment. Rodney did not like this approach, since he saw how that practice could potentially promote dishonesty.
In the early years, NTHAC sold several brands of air conditioning equipment, including Lennox, Rheem, Heil, Trane, York, Tappan, Amana, and Goodman. Deciding on what brands to represent is very difficult, since several factors come into play. The first and most important factor is reliability, price, and factory support. Experience has taught Rodney that it doesn’t matter whose name is on the equipment, sooner or later, it is going to break. And when it does break, the installing company – the Dealer – and the company that built the equipment is put to the test. Factory trained service technicians are invaluable. Experience has taught Rodney that many air conditioning manufacturers offer very little service training on the equipment that they build, and knows that “there is nothing more frustrating than installing a new air conditioning system and finding out that it is a piece of junk, then calling the manufacturer only to find out that you are on your own.” Since most manufacturers don’t face the retail customer, the responsibility lies with the Dealer to correct any malfunctions. The factory will supply the parts but any labor and technical expertise will come from the Dealer.
Rodney admits that he was very skeptical when they became a Carrier dealer on Sept. 17, 2001. He was expecting the same attitude from Carrier that he had received from the other manufacturers. Fortunately, Rodney was wrong about Carrier. Carrier has since proven to be very responsible toward their dealers and the retail customer.
North Texas Heating and Air is also a proud member of North American Technician Excellence (NATE), the nation’s largest non-profit certification organization for heating, ventilation, air conditioning, and refrigeration technicians. Headquartered in Arlington, VA, NATE is the certification organization governed, owned, operated, developed, and supported by the entire HVACR industry.